Refund policy

Return & Refund Policy

We want you and your dog to love Trimly. That's why every order is backed by our 60-Day Satisfaction Guarantee.

60-Day Satisfaction Guarantee

If you're not completely happy with your Trimly within 60 days of receiving it, we'll make it right. This applies even if you've already used it with your dog. We know you need to actually try it to see if it works.

To request a refund, email us at trimlydog.support@gmail.com with your order number, a short description of the issue, and a photo of the item.

We'll review your request and let you know once it's approved. Once approved, we'll send you the correct return address and full instructions on where and how to send your package.

Returns sent without prior approval cannot be accepted.

Standard Returns (Unused Items)

If your item is still unused, unopened, and in its original packaging, you can also return it within 60 days for a refund. You'll need your receipt or proof of purchase.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If the item is confirmed to be defective, damaged, or incorrect on arrival, we'll cover the return shipping and issue a full refund.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. Include clear photos so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to request a return on your current item (once approved), then place a separate order for the new one.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, unopened, and in its original packaging, with proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund is approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at trimlydog.support@gmail.com.