Shipping policy

Shipping Policy

Thank you for shopping with FleaFort™. Below you'll find important information about our shipping process.

Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • During periods of high order volume, processing may take slightly longer.

  • If there is a significant delay, we will notify you by email.

Shipping Time

  • Estimated delivery time is 5–15 business days after processing, depending on your location.

  • Please note that delivery times are estimates only and are not guaranteed.

  • Actual delivery may take longer due to your location, customs processing, carrier delays, or other factors outside our control.

  • Remote areas may require additional time.

Shipping Locations

  • We currently ship to most countries worldwide.

  • If we are unable to ship to your location, we will contact you as soon as possible.

Shipping Costs

  • Shipping costs are calculated at checkout, or may be offered as free shipping depending on current promotions.

  • Any customs duties, taxes, or import fees that may apply are the sole responsibility of the customer.

Tracking Your Order

  • Once your order has shipped, you will receive an email with tracking information so you can monitor your delivery.

Customs, Duties and Taxes

  • FleaFort™ is not responsible for any customs fees, import duties, or taxes applied to your order.

  • All such fees imposed during or after shipping are the responsibility of the customer.

Lost or Delayed Packages

  • We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

  • If your package appears to be lost or significantly delayed, please contact us at trimlydog.support@gmail.com and we will do our best to assist you.

Incorrect Address

  • Please make sure your shipping address is correct and complete before placing your order.

  • We are not responsible for packages delayed, lost, or delivered to an incorrect or incomplete address provided by the customer.

  • In these cases, we are unable to offer a refund or replacement.

Returns & Guarantee

  • Our 60-Day Satisfaction Guarantee begins from the day you receive your item, not the order date.

  • For details on returns and refunds, please see our Refund Policy.

Contact Information

If you have any questions about shipping, please contact us at:

  • Email: trimlydog.support@gmail.com

  • Address: FleaFort™ Claudie Del Gatto Via Nurtal 8 Switzerland

  • Phone: 0767040977